Revivifying an Existing Library Liaison Program
Presented by: Brian Bunnett, University of New Mexico
Location: Ballroom F

Existing programs, especially those that are of long standing, require periodic evaluation to determine if they continue to serve their original purpose. Such a review at HSLIC revealed serious problems with its liaison program. Enthusiasm for it had waned, it was carried out in a haphazard manner, training was non-existent, and there was no accountability or review. The HSLIC Envoy Program was launched on June 1, 2011 after extensive planning and research. The unveiling of the program was preceded by a thoroughgoing publicity campaign. Personal accountability based on careful tracking of all activities conducted by the Envoys is a hallmark of the new program. Training, clarification of its mission, the creation of a suite of supporting tools, regular review of problems, and an annual evaluation are other distinguishing characteristics. This presentation will discuss the program’s initial implementation and examine both the accomplishments and problems that ensued.

Back to Agenda